Customer Service Policy

Network Pacific is committed to ensuring our clients receive the best possible customer service underpinned by the following disciplines:

Development: Developing superior client relationships

Management: Experienced People, Exceptional Management

Integrity: Consistent, ethical & professional

Individuality: Providing a unique tailored service

Innovative: Discover a world of difference

Supportive: Meeting your needs by assisting you achieve your goals

We welcome our clients’ valued comments and feedback on our Customer Service Policy:

Telephone, email and written inquiries are acknowledged within 24 hours with advice that your enquiry will be followed up in 5 days or less, if not resolved in the first instance.

Our Approach

Network Pacific Strata Management believes in a comprehensive all inclusive approach. Whether you are a developer, investor, a tenant or an owner occupier we aim to support you to meet your needs and most importantly, achieve your goals within the applicable legal framework. Our approach is underlined by:

  • Our belief in the value we add to our clients’ businesses and the relationships with their stakeholders;
  • Our aim of forming mutually beneficial, win-win relationships; and
  • Our desire to contribute to the long term success of our clients.

Dispute Resolution & Feedback

At Network Pacific Strata Management we encourage our clients to provide all types of feedback on the services we provide. Either a compliment, suggestion, concern or complaint, we need your valuable feedback.

Feedback can be submitted via the following methods:

The Managing Director
Network Pacific Strata Management Pty Ltd
PO Box 4353
Easy Burwood VIC 3151


For Dispute Resolution with your Owners Corporation, please contact your Owners Corporation Manager in the first instance for guidance. You will be asked to provide details in writing. Please refer to the following link for helpful information.

Privacy & Security Policy

We take all reasonable steps to ensure that your information is properly protected from unauthorised access, disclosure or modification. Our security measures include, but are not limited to, state of the art firewalls and virus scanning tools. Any information collected is stored on our server, which can only be accessed by authorised staff.

We do not use any information collected from our website to send unsolicited advertising material (SPAM) to your computer.

Other information may be collected when you apply for an online product, make a payment online or send us a query via email.

Online Purchase and Payment

When purchasing online products or making a payment online, the information required by online forms may be collected, used or disclosed by us. The manner in which this may occur is explained on any such online forms.

When purchasing a product with a credit card, your credit card number is not stored.

All purchases and listed prices are in Australian Dollars – $AUD


We use ANZ’s eGATE facility for our online payment service which securely processes credit card transactions over the Internet. When transacting via the ANZ secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the Internet. No credit card details are stored on this site.


When sending us an email from our web page, our form may ask you for your email address or contact phone number, amongst other information, to ensure that your query can be dealt with efficiently. It is your choice as to whether you provide such additional information. However, the form will indicate the information is essential for your query to be dealt with. The information that you do provide is only used for the purposes of responding to or otherwise dealing with your query.

We are confident in the manner that we protect your privacy. Rest assured that your information is protected from misuse, loss, unauthorised access, modification and disclosure.