Frequently Asked Questions

The answer to your question may be detailed below.  Or check Information for a relevant link!

Ordering Access Products

Q. What is a Building Access Product?
A.  Usually a swipe card, fob, remote control device that provides access to the building or through occupant only secure areas in your building.  It can also sometimes be Apartment Keys where the building is registered on a restricted key system (being a security measure so that keys cannot be copied; only ordered via a locksmith by an authorised representative).

Q. I haven’t received my Building Access Product
A. Contact Network Pacific who will establish if a) the order was received online, b) if your payment has been confirmed as received and c) the delivery details
Please Note:  If an order is confirmed lost in post we will a) de-activate the access product & b) provide new access product.

Q. I do not have access to the internet to order my Building Access Product
A.  Contact your Owners Corporation Management team at Network Pacific with your details at hand and they will arrange to have your order processed with you over the phone, via online. Ask them to call you to confirm when your payment has been processed.

Q. I need my building access product urgently
A. Order and pay online.  Calling will not make the process faster but you are welcome to contact us and request a status update.
Please note; some orders via third parties, i.e. Apartment Keys, may take longer than 2-3 days.


Maintenance & Issues within my lot

Q. Who do I call for maintenance if there is an issue inside my lot?
A. Your Property Manager, your own local contractor or 24seven maintenance solutions on 1300 66 55 77.

Hint: Its a good idea to have phone numbers available at your fingertips in case of an emergency.

Q.  What happens if there is a power outage in my Lot
A.  Please use the following as a checklist:

• Have you requested your chosen retailer to connect your power?
The power may have been connected when you moved in however; irrespective of this you must establish your own account with an energy retailer to avoid disconnection.

• Have you checked the switchboard in your Lot (Apartment/Office/Shop)?
Your switchboard is probably located within your lot.   All circuit breakers and the main switch must be in the “ON” position.

If power is still unavailable please contact your energy retailer.

Q. What do I do, I have locked myself out?
A. Please see below depending on whether you are a tenant or an owner occupier.
Tenants -Contact your property manager.
Owner Occupier -Call your nearest 24/7 locksmith or 24sevenconnect 1300 66 55 77

Q. Can I remove my smoke alarm?
A. NO!  Legislation requires your smoke alarms to be operating.
Removing them can also causes faults on the Fire Monitoring Equipment such as a Fire Indicator Panel.
Please Note: Costs associated with any maintenance or programming can be forwarded to residents identified.

HINT: Change your battery with the changing of daylight savings.

Q. My cooking has set off the Smoke Alarm- what do I do?
A.  Do not open your apartment door if it leads to an internal corridor.
This can result in the Fire Department being called out and can incur hefty fines, which in some cases can be forwarded on to residents identified.

HINT:  Open your windows & balcony door and even try turning on your air conditioner


My Owners Corporation Financial & Administration Queries

Q. Why have my fees changed?
A. Usually an Annual General Meeting or other General Meeting has occurred and your Owners Corporation has approved a change to the current Budget.  Refer to your latest Minutes.  As an owner you will always receive these minutes.

Q. Can I have a copy of the latest Minutes?
A. If you are an owner. Yes.  Why not register with NP Online and stay up to date with all your property information.  As an alternative, email your Owners Corporation Manager at with your request, name, contact number, property address and Lot Number.

Q. When are my fees due?
A. Refer to your current invoice and/or latest Annual General Meeting Minutes.  Why not register with NP Online and stay up to date with all your property information.  Alternately, email your Owners Corporation Manager at with your request, Name, contact number, property address and Lot number/s.

Q. Can I have a duplicate invoice?
A. Yes. Contact the Accounts Associate within your Owners Corporation Management Team or email with your request, name, contact number, property address and Lot number.

Q. Who do I contact to query my Owners Corporation financial obligations?
A. Ask for the Accounts Associate in your Owners Corporation Management Team or email with your query, Name, contact number, property address and Lot number.
Serviced Apartment Management

Q. What do we mean by Lot?
A. Means a part of any land on title except for a road, reserve or common property. Commonly an apartment, retail space, office space, sometimes car space, sometimes storage space etc.